Steps Taken: These are all ongoing efforts by the Sheriff’s Office. The Sheriff’s Office is also working with County Procurement and County Information Services Department to release an RFP for tablets that will enable inmates to have more access to educational materials.
There are 10 Behavioral Health Teams working at Main Jail and Elmwood. They provide crisis intervention, case management, discharge planning, and individual and group therapy. Behavioral Health Team group sessions have also expanded to include 13 weekly Supportive Transition Empowerment Program (STEP) group sessions in addition to the 25 weekly BHT group sessions. As of April 2017, there are 23 sessions being held each week, with a plan to increase group offerings over the next few months. Each group session accommodates between 5 and 10 inmates. Class offerings include: Illness, Management and Recovery; Anger Management; Seeking Safety; Emotion Management; Thinking for a Change; Healthy Relationships; Dialectical Behavior Therapy (DBT) Skills. In addition, there are 12 weekly sessions related to Substance Use offered. As of November 2018, STEP started offering LGBTQ+ weekly group sessions facilitated by a counselor at the Elmwood facility. LGBTQ+ Services are projected to start at the Main Jail in March 2019.
From the Sheriff’s Office, blended learning has been incorporated in several housing areas via the use of portable media carts and additional interns/volunteers have been selected to assist in expanding services. The Sheriff’s Office has also begun reviewing educational providers that other counties are utilizing to conduct one-on-one and tablet educational instruction.
The Inmate Telephones and Tablets RFP was finalized by a multi-departmental team, and it was published on BidSync on November 22, 2017. Legacy Long Distance International, Inc. was awarded the Inmate Telephones and Tablets agreement at no cost to the County on October 22, 2019. The Sheriff's Office and TSS are working with the contractor to start the new inmate phone service by the end of June 2020. FAF is currently installing WiFi at the Main Jail to support the tablet implementation, while work is pending to start at the Elmwood complex. The tablet implementation is dependent on the completion of the WiFi installation project (JNICE). As such, the tablet implementation will be a phase II portion of the Legacy Long Distance International, Inc. work to be completed.
As part of the pilot program, Five Keys, Work2Future and NOVA will work in collaboration to prepare inmates for employment post-release and to assist them with job placement or pre-apprenticeship programs. In addition to Five Keys programming, the new In-Custody Programs Manager is evaluating current programming needs to identify potential expansion of inmate programs.
As of October 31, 2018, 74 inmates were enrolled in Five Keys Charter School and five are currently on track to graduate high school this school year. There were 80 students enrolled in Five Keys Charter School at Main Jail with 13 on track to graduate high school this school year.
On August 14, 2018, the Board approved the amendments to agreements with two chaplaincy services organizations that are responsible for the coordination and delivery of all religious services for individuals while in custody. Through one of these amendments, a professionally trained Muslim chaplain will be added to serve the needs of Muslim inmates.
As of January 31, 2019, 24% of inmates were actively enrolled in programs. The Programs Unit has set a goal of increased inmate program participation by 5% annually.
On April 15, 2019, female inmates were moved from one of the oldest housing units at Elmwood, W1, to the newest housing unit at Elmwood, M1. The move included a welcome reception with medical, mental health, and service providers who would be assigned to M1.
As of May 1, 2019, the Classification Unit rehoused the remaining inmates from M1, and successfully integrated them into general population housing. This was the most recent move to further integrate female inmates into less restrictive housing, increase out of cell time, and to encourage increased participation in programming.
The Sheriff's Office Custody Bureau Programs Unit has been working with multiple providers to increase the number of in-custody programs. In 2018, the Sheriff's Office offered 28 unduplicated program courses. As of February 2020, they have 82 unduplicated program courses in collaboration with Custody Health and Chaplaincy services.
On September 10, 2019, the Board approved an agreement with FIRST 5 Santa Clara County to provide parenting classes at the jail facilities and Reentry Resource Center and family support services to criminal justice involved individuals.
On December 10, 2019, the Board approved the amendments to agreements with two chaplaincy services organizations that are responsible for the coordination and delivery of all religious services for individuals while in custody. These providers also act as liaisons between the Sheriff's Office and various religious communties.
On December 15, 2020, the Board approved an agreement with GTL to take over the original contract with Legacy Long Distance International, Inc. for providing inmate telephone and tablet services in the jails.
This Summarized Recommendation is pending review by the Office of Correction and Law Enforcement Monitoring (OCLEM) as part of the Jail Reforms Audit to assess the status of implementation.
Budget Status: The Board approved the following:
- FY 2017 Adopted Budget: 6 Rehabilitation Officer positions and 1 Senior Management Analyst ($1.1 million) for programming and discharge planning.
- December 2016: Agreements for chaplaincy services within the jails
- FY 2019 Adopted Budget: Approved funding in the amount of $1,250,000 for WiFi expansion at the County Jail to support Jail Inmate Service Platform Tablets and funding in the amount of $1,440,000 for the Inmate Tablets/Phones.
- September 10, 2019: Approved an agreement with FIRST 5 Santa Clara County to provide parenting education classes at the jail facilities and Reentry Resource Center and family support services in the amount of $500,000.
- December 10, 2019: Approved second amendments to agreements for chaplaincy services within the jails to increase the contract amounts by $312,088.
- FY 2021 Adopted Budget: Delete 1.0 FTE Rehabilitation Officer II position in the Inmate Screening Unit to screen inmates for in- and out-of-custody programs ($181,738).
- FY 2021 Adopted Budget: Delete 3.0 FTE Rehabilitation Officer positions ($545,214.).
- December 15, 2020: The Board approved Assignment Agreement assigning the Jail Inmate Services Program contract with Legacy Long Distance International, Inc. relating to the implementation of an inmate phone and tablet service.
- February 9, 2021: Delete 1.0 FTE Rehabilitation Officer II position related to the Voluntary Separation Incentive Program as part of the Fiscal Year 2020-2021 Mid-Year Budget Review ($206,474).
Source Report(s): Sheriff’s Jail Reform Plan, Commission on the Status of Women, Human Relations Commission, Blue Ribbon Commission on Improving Custody Operations
Responsible Department(s): Sheriff’s Office
Master List Nos.: 93, 118-122, 126-127, 180, 339, 433-434, 436, 439
Review Date: FGOC reviewed on November 10, 2016.